Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
About indigenous health
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.
Telehealth Services
TELEHEALTH SERVICES can be arranged for Covid positive patients.
Workcover
If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.
Skin check
Our experienced skin cancer doctor will take 15-20 minutes for a full skin check depending on your skin type. To thoroughly screen, the doctor will need to examine all area that has been exposed to the sun and will ask to undress apart from your underwear. Ladies are asked not to wear makeup.
Diagnosis and treatment
Skin cancer is diagnosed by skin examination and biopsy. The treatment choice will depend on your age and general health, the type and size of cancer where it is in your body and what you want.
Our Doctors offer the most common way to treat skin cancer such as surgery, cryotherapy, use of topical chemotherapy, curettage and cautery as appropriate.
Fees
Fees apply to Skin Checks irrespective of concession status.
Telephone
To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you. Should you wish to speak to your doctor, a message will be taken, and your call returned as soon as possible.
Urgent enquiries will be put through to the doctor.
Please be aware that consultations will not be conducted over the phone.
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.
Click here for our full Privacy Policy
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.
If you wish to opt-out of this, please inform our reception staff.
Billing
Fees & Billing Arrangements
We are a private billing practice.
- Consultation and procedure fees apply to all patients 16 years of age and over.
- Pension/Concession/Health Care Card Holders, ATSI registered for CTG under our practice and DVA patients will be bulk billed for consultations. Procedures will incur a fee.
- All patients will be required to pay the full medical fee.
- The Medicare rebate will be processed by the practice for reimbursement
- We will still accept the bulk-billed rebate for most chronic disease management.
Bulk Billing
Veteran Affairs patients and patients with a Healthcare/Concession/Pension Card, and patients under the age of 16 will continue to be “bulk-billed”.
However, some of our Special Procedures do require a Private Fee which is not covered by Medicare. Before any procedure is performed, a Doctor will discuss the fee with you where applicable.
Mixed and Private Billing – Click here to see our Mixed Billing Policy and Fees
For patients who do not hold a Medicare Card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.
Appointments
Helensvale Plaza Medical Centre runs an appointment system. You can make an appointment by contacting the practice by phone or booking online.
- 10 Minutes – Standard Appointment
- Up to 20 Minutes – Long Appointment
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Helensvale Plaza Medical Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Recall and Reminder System
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
Communication Policy
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
Disability Facilities
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.
Car Parking
For your convenience car parking is available in the Helensvale Plaza Medical Centre car park.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorised members of staff. All information at Helensvale Plaza Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health Records
My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Please use one of the following:
Phone: 07 5573 0860
Email: manager@helensvaleplazamedical.com.au
Use the suggestion box.
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281
George Street
Brisbane 4003